A coordination meeting with Hala

A coordination meeting with Hala

RAK Transport Authority (RAKTA), via the virtual platform, held a coordination meeting with Hala to discuss ways to enhance the transport sector and the success of the Hala Taxi service through the Careem application.

H.E Eng. Esmaeel Hasan Al Blooshi, General Manager of RAKTA, welcomed the attendees, stressing the importance of this partnership in expanding the scope of service and increasing the turnout rate.

During the meeting, plans were discussed to improve and develop the services provided to the public and to maintain their confidence in accordance with international best practices.

H.E also thanked the work team for the efforts made and effective communication between the two parties at RAKTA and Hala in order to provide excellent services to customers and to achieve RAKTA’s vision 2020-2025.

The meeting was attended by Mrs. Clemence Duterte – CEO of Hala, Ms. Ann Sophie – Hala Marketing Manager, Mr. Mohamed Hashem Esmaeel – Director of Quality Control and Operations Department in RAKTA, and a number of employees of both organizations.

10 years of development and achievements in the transport sector for the Emirate of Ras Al Khaimah

10 years of development and achievements in the transport sector for the Emirate of Ras Al Khaimah. RAKTA was keen to upgrade its services and keep pace with successive developments in all fields to provide a positive, safe, and smart transportation environment for all residents.

RAKTA honors the distinguished drivers in Hala Taxi service

Out of RAKTA’s keenness to encourage and motivate distinguished drivers, Mr. Mohammed Hashem Esmaeel – Director of the Quality Control and Operations honored a number of distinguished drivers in the Hala e-hailing service through Careem application that was launched at the beginning of July 2020.

Confirming that motivation is a main factor in developing the level of service and raising the level of driver’s efficiency, by honoring distinguished and providing financial and in-kind prizes to drivers in order to reach the highest levels of excellence in the services provided to customers who use transportation in the Emirate.

Names of the honored drivers:

1- Qabil Jan – Al Hamra taxi driver

2- Haider Zaman – Arabia taxi driver

3- Nadar Khan – Arabia taxi driver

An introductory workshop on the concept of tolerance in the UAE

RAK Transport Authority (RAKTA), in cooperation and coordination with the Ministry of Tolerance and Coexistence, organized an introductory workshop on the concept of tolerance in the UAE for RAKTA employees on the International Day for Tolerance, which falls on Monday, November 16, 2020.

The workshop aims to strengthen the values of tolerance, coexistence and acceptance of others following in the footsteps of the founding father of UAE, Sheikh Zayed bin Sultan Al Nahyan, may God rest his soul.

The UAE established the principles respect, tolerance, and mutual cooperation values in society in a way that enhances the culture of human brotherhood. It is worth noting that coexistence is an approach and vision that the UAE, under its leadership and its citizens, works to promote and instill these values in the hearts of its children to be a daily life practice for all UAE residents.

An inspection visit to Al Hamra call center

Out of RAKTA’s keenness to adopt best practices in its facilities, H.E Eng. Esmaeel Hasan Al Blooshi – General Manager of RAKTA conducts an inspection visit to the Hamra Call Center. During the visit, he was briefed on the progress of the development work at the center, including services provided to customers.

H.E also confirmed in working hard to provide the best services to customers in order to achieve RAKTA’s vision 2020-2025.

The visit was attended by Mr. Mohamed Hashem Esmaeel – Director of Quality Control and Operations, Mr. Saeed Ali Al Nuaimi – Business Development Manager, and Mr. Muhammad Zaman – Operations Manager of Arabia Taxi Company.

RAKTA has been featured on Microsoft’s Global Government references

RAKTA has been featured on this month’s Microsoft’s Global Government references under the title

“Empowering People, Enhancing Governments and Enabling Societies”, in letting Organization across the World to understand and innovate new ways to meet their mission and serve societies better in the face of change.

For more information: https://tinyurl.com/y2tswsf2

Training workshop on the 3rd generation of eDirham cards

A number of RAKTA’s employees participated in training workshop on the third generation of eDirham cards organized by the Finance Department in Ras Al Khaimah, which lasted for two days.

During the workshop, a full explanation was provided about the new updates on the e-dirham, payment methods, and the most important benefits and features that aim to providing an easy and safer experience for customers. It also contributes to improving lifestyle and provides a unified modern payment system for all government agencies to collect their payments and manage their revenue streams.

RAKTA holds the 2nd Virtual Customer Forum for the year 2020

In line with the government’s vision to achieve the highest levels of customer happiness, RAKTA, represented by the Strategic Planning and Projects Department, and the Customer Happiness Department, held the Second Virtual Customer Forum for the year 2020 over two days. The most important ideas and suggestions of customers for improving licensing services were presented in order to reach the highest level of customer happiness.

The forum aims to extract ideas and proposals that work to develop and make positive changes in the authority’s service system.

Whereas, RAKTA pays great attention to the participant’s suggestions and opinions to improve the quality of services provided to customers.

RAKTA organizes an awareness workshop on breast cancer

Coinciding with the World Breast Cancer Awareness Month, RAKTA’s Security and Safety Team, in cooperation with the Ras Al Khaimah Medical District – Department of Health Education and Promotion, organized an awareness workshop on breast cancer in order to learn aspects of this disease and strengthen the importance of following a healthy lifestyle.

The workshop aims to strengthen the general health of women and raise awareness about the dangers of this disease, identify its symptoms, how to prevent and treat it, as well as the importance of self-detection and early detection.

The workshop was implemented with the participation of all RAKTA’s employees through the virtual “remote” platform in order to preserve the aspect of social distancing and in line with the precautionary measures taken by the authority to limit the spread of COVID19 virus and to preserve the health and safety of the participants in this workshop.