Incoming calls increasing by 8% to Al-Hamra Call Center during the first half of 2020 compared to the same period in 2019

Incoming calls increasing by 8% to Al-Hamra Call Center during the first half of 2020 compared to the same period in 2019

In the first half of 2020, Al-Hamra Call Center received 52,530 calls compared to the same period in 2019. As the center received 48,480 calls with increment reached 8% through which various services were provided to customers on a daily basis and 24-hours, such as taxi booking and responding to all inquiries received to customers, in addition to receiving and closing complaints.

Statistical indicators also showed an increase in the percentage of customer inquiries about taxi, bus services and bus timings during the Coronavirus pandemic by 58% compared to the same period in 2019.

41% decrease in accidents for the first half of 2020 compared to the same period in 2019

Statistical indicators for the first half of this year showed a decrease of 41% of accidents for RAKTA’s taxi fleet, compared to the same period last year. The total number of recorded accidents for the first half of this year reached 390, compared to 660 during the first half of 2019

Mr. Mohamed Hashem Esmaeel, Director of Quality Control and Operations pointed out that the decrease in accidents rate returns to RAKTA’s role in subjecting all drivers to educational awareness sessions about safe driving that will enhance traffic safety. Moreover, continuous follow-up of drivers and submitting daily reports on their commitment and honoring the ideal drivers according to specific criteria. In addition to the constant control of the taxi fleet, applying internal regulations and procedures to drivers and the accountability of non-compliant ones, and directing them to abide by traffic regulations to raise the operational efficiency of the authority.

5,582 incoming calls to the Al-Hamra Call Center since the launch of the National Sterilization Program

Al-Hamra Call Center received 5,582 calls since the launch of the national sterilization program on March 26 to April 13. Various services were provided to customers on a daily basis and 24-hours, such as taxi booking and responding to all inquiries received from customers, in addition to receiving and closing complaints.

RAKTA confirms its keenness to take all precautions for taxis and to follow all instructions issued regarding the transport sector. Moreover, to enhance its permanent and continuous communication with customers through various channels, such as Al Hamra Call Center, by calling the toll free number 8001700

10 MILLION PASSENGERS USED TAXI TRANSPORT IN 2019 IN RAK

H.e Engineer Esmaeel Hassan Al Baloushi, General manager of RAKTA, stated that the total number of public transport users by taxis in Ras Alkhaimah during 2019 reached 10,184,372 million users He stressed that rakta strives to provide and develop new and distinct services for customers in the field of passenger transport so that it conforms to the authority’s strategy for intelligent transformation in accordance with the best international practices in the field of public transport and specialist

804,000 PASSENGERS USED MASS BUS TRANSPORT IN RAS AL KHAIMAH EMIRATE IN 2019

HE Engineer esmail Hassan Al Baloushi, General manager of rakta, stated that the total number of public bus users in Ras Al Khaimah during 2019 reached 804,895 thousand users compared to 2018, with a total of 771,667,000 bus users, an increase of 4% He stressed that the Authority is in the process of implementing the internal transport project in the emirate, which will facilitate the residents to move between different areas within the emirate in addition to the launch of the bus transport line between ras al Khaimah and The Emirate of Abu Dhabi, and rakta will work hard to provide the best services to the public in order to enhance the infrastructure system and the vision of the Government of Ras Al Khaimah 2030.

Services provided by Al Hamra Call Center during Eid Al Fitr

During the blessed days of the Eid al Fitr Holiday, the Al Hamra Call Center provided its services to the public by receiving their calls, meeting their needs, and quickly responding to their queries and complaints, achieving record numbers in service provision and query handling, where taxi bookings numbers reached 991 in only 4 days.

Services provided to the public during Eid Al Fitr

During the blessed days of the Eid al Fitr Holiday, RAKTA provided mass transit services to the public, to the effect of 236 bus trips from RAK to the other Emirates, and 99,998 taxi trips. Through Allah’s grace, no accidents or incidents occurred in any sector, which reflects the implementation of the highest standards of safety and quality.