In the first half of 2020, Al-Hamra Call Center received 52,530 calls compared to the same period in 2019. As the center received 48,480 calls with increment reached 8% through which various services were provided to customers on a daily basis and 24-hours, such as taxi booking and responding to all inquiries received to customers, in addition to receiving and closing complaints.

Statistical indicators also showed an increase in the percentage of customer inquiries about taxi, bus services and bus timings during the Coronavirus pandemic by 58% compared to the same period in 2019.