As part of the precautionary measures followed by RAKTA to ensure the health and safety of customers and employees, at the Customer Happiness Center, RAKTA implemented all preventive measures that would contribute to countering (COVID 19) in the Customer Happiness Center. Where it provided isolation barriers between offices to protect and enable customers to complete their transactions easily with the necessity of adhering to the preventive procedures and guidelines stickers. Moreover, customers are required to wear face masks, and tested by the temperature thermometer device at the entrance, in addition to reorganizing the seats in the waiting area to ensure physical distance, with the continuous sterilization of the center throughout the day.

Mr. Sultan Al Zaabi, Manager of the Customer Happiness Center, indicated that the efforts made are part of the Authority’s attempt to provide its services to customers smoothly and easily while ensuring their safety. He also affirmed the necessity of directing the customers to abide by the preventive measures that they must follow in the center, indicating that the authority places the safety of the community members at the top of its priorities.